Penske Automotive e-Commerce analyst - Landers Ford in Benton, Arkansas

Summary/ Objective

The e-Commerce analyst assists with internet customer follow-up to ensure that the dealerships internet sales associate actualizes it maximum profit potential on internet sales.

Essential Functions

  • Has thorough knowledge of all dealership products and services

  • Demonstrate new vehicle features to customers

  • Manifest and lease portfolio Follow-up

  • Locate vehicles

  • Assist with clean-ups and fueling vehicles

  • Attends product and sales training as requested by the sales manager

  • Continue to stay in touch with old Sold

  • Set and confirm Appointments

  • Dealer Socket follow-up and to-do list

  • Follow-up with unsold prospects

  • Help with answer and respond to email leads

  • Assist with Internet Customer follow-up

  • Assist with vehicle delivery and technology review

  • Assist with CoVideo communication

  • Assist with old sold customers in the service center and collision center

  • Assist sales associates in facilitating customers when they have multiple guests

  • Sold Guest Follow-up

  • Print customer letters including bankruptcy letters

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

AAP/EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.


Req Number: 2557

Type: Full-time

Dealership: Landers Ford

Location Address: 19501 Highway I-30