Penske Automotive General Manager - Toyota of Bedford in Bedford, Ohio
The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the company. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team.
Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
Plans dealership operations for the year and submits to the area and corporate management for approval.
Meets with the controller/office manager weekly to review departmental forecasts with the annual forecast.
Meets with managers individually to develop goals and objectives, and to review actual performance.
Monitors the daily operating control (DOC), recommending improved courses of action where necessary.
Communicates management policies and procedures to all employees and ensures that they are followed.
Provides the Corporation with accurate weekly reports on the financial condition of the dealership.
Ensures that the monthly financial statement is complete, accurate, and submitted on time to the factory.
Coordinates with the business office to ensure that records and analyses are maintained accurately.
Develops and maintains a good working relationship with lending institutions and manufacturer personnel.
Holds regularly scheduled meetings to ensure that every department is operating efficiently and profitably.
Hires, trains, and motivates all dealership department managers.
Provides enthusiastic leadership to help shape employees' attitudes and build morale.
Reviews and approves compensation plans for all employees.
Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.
Resolves any customer complaints that department managers are unable to rectify.
Investigates and resolves complaints from outside agencies.
Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.
Works with the Dealer Principal to makes proposals or changes to the operating plan and associated budgets.
Makes sure that departments hold to budgeted revenue and expense objectives.
Authorizes all major departmental expenditures.
Maintain records, controls and requests reports from others within dealership to assess dealership performance.
Creates and facilitates the operating procedures and policies for dealership.
Balances the expectations and demands of customers, employees, suppliers, owners, and community.
Offers coordination and focus for all areas of dealership operation.
Handles customer complaints sensibly, showing empathy and a constructive attitude.
Addresses customers in a friendly and courteous manner.
Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Works evenings, weekends and holidays as required
Maintains a professional appearance and work area in accordance with company policy
Leads and manages other in an exemplary and professional manner
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 9085
Dealership: Toyota of Bedford
Location Address: 18151 Rockside Road