Penske Automotive Careers

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Service Call Center Manager | Penske Automotive - Career Opportunities

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Penske Automotive Service Call Center Manager in Buford, Georgia

Honda Mall of Georgia, a Penske Automotive Group dealership, is looking for an experienced Call Center Manager to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Call Center Manager oversees the performance of the call center representatives who perform a wide range of inbound and outbound telephone and supports our Service Department.

WHAT WE HAVE TO OFFER

  • Fortune 500 company, ranked among the "World's Most Admired Companies" by Fortune Magazine

  • Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

  • Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

  • Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

  • Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

  • Genuine interest in providing an exceptional customer experience.

  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

  • Excellent communication, interpersonal and organizational skills.

  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

  • Commitment: Ensure our customers have a world-class experience at every step along their ownership journey, from generating service appointments to conducting follow-up surveys.

  • Excellence: Provide an unparalleled level of expertise to help customers including comprehensive knowledge of available products and services.

  • Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

  • Leadership: Ensure call center representatives are motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.

Req Number: 16507

Type: Full-time

Dealership: Honda Mall of Georgia

Location Address: 3699 Buford Drive

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.