Penske Automotive

Job Information

Penske Automotive Assistant Parts Manager - Audi Fairfield in Fairfield, Connecticut


The Assistant Parts Manager assists the Parts Manager in meetings the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives using proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.

Essential Functions

  • Directs and schedules the work of all parts department employees

  • Assists the Parts Manager in forecasting goals and objectives for the department including required inventory, pricing, ROI and profit margins

  • Assists the Parts Manager in analyzing sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals

  • Monitors employees' daily productivity reports and corresponding payroll records. Escalates as required to Parts Manager to resolve any discrepancies

  • Assists the Parts Manager in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer

  • Makes recommendations on the pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

  • Make recommendations and assists in Implementing aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers

  • Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions

  • Coordinates marketing and sales promotions with appropriate company personnel

  • Provides recommendation on individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals

  • Monitors and adjusts inventory to minimize obsolescence of parts in inventory

  • Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory

  • Assists the Parts Manager in controlling accounts receivables for parts department

  • Ensures the same high quality level of service provided to outside customers is also provided to internal dealership customers

  • Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs

  • Analyzes departmental operations and storage layout and provides recommendation on revisions as needed for maximum effectiveness of inventory control, staff efficiency and public display

  • Manages the parts delivery program to wholesale customers under the direction of the Parts Manager

  • Maintains delivery vehicles for delivery program

  • Manages shipping and receiving efforts to ensure timely processing of parts being received and parts being delivered under the direction of the Parts Manager

  • Recommends and assists with maintaining a program to ensure maximum customer satisfaction and loyalty

  • Follows up on customer concerns and complaints promptly

  • Escalates concerns and complaints to Parts Manager as required

  • Establishes and maintains good working relationships with other service drive departments and the sales department

  • Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business

  • Develops promotions to increase wholesale business

  • Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner

  • Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.

  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties

  • Assists the Parts Manager in reviewing accounts payables for department to ensure payments are made for parts inventory including parts are received and accounted for in accordance with dealership policies and departmental procedures

  • Ensures that proper safety equipment is available and being used by all employees in the parts department

  • Facilitates and/or conducts technical training and recommends additional training for employees as needed

  • Keeps abreast of new equipment and tools available and recommends purchases

  • Ensures that the work areas and customer waiting area are kept clean

  • Follows all attendance and punctuality standards with adherences to timekeeping standards

  • Follows the Company Code of Business Ethics and Conduct

  • Understands and follows all work rules and procedures and follows lawful directions from Supervisors

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Maintains a professional appearance for self and subordinates in accordance with company policy

  • Attends pertinent training on request

  • Attends company meetings as required

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 9603

Type: Full-time

Dealership: Audi Fairfield

Location Address: 435 Commerce Drive