Front Parts Counter Representative

Lexus of Madison, a Penske Automotive Group dealership, is looking for a Parts Specialist to join our team to help deliver extraordinary customer experiences.

The Parts Specialist provides the direct assistance with retail and wholesale customers as well as the service department technicians to sell the needed parts and accessories in a timely fashion.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

ESSENTIAL FUNCTIONS

• Retrieve purchased parts from inventory or, if the requested parts are not in inventory, determine availability

• Keeps accurate records of special-order parts

• Assist walk-in customers in accurately selecting required parts, suggesting companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

• Pull purchased parts from stock

• Answer phone calls, providing price quotes and

• Assist outside sales representatives with their orders

• Set up and process orders for daily shipment, delivery, or pick-up

• Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required

• Solicit assigned accounts by phone

• Takes phone orders, following all procedures and completing all required documentation

• Receives and ships parts in accordance with company policies

• Assists service drive employees in selecting parts needed for repairs in process

• Orders parts not in stock for required repairs in accordance with company policies

• Follows up on special ordered items and promptly notifies service drive employees when received

• Ensures all cash, credit, charge, purchase order, invoice, and tax exempt sales are processed in accordance with company policies

• Issues credit for parts returned in accordance with company policies.

• Displays parts attractively to generate sales

• Replenishes assigned inventory daily

• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

• Advises Parts Manager of any inventory discrepancies

APPLY WITH US!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 29749

Position Code: 772804

Type: Full-time

Dealership: Lexus of Madison

Location Address: 8000 Airport Road