Penske Automotive

Job Information

Penske Automotive Sales Coordinator - Lexus of Madison in Middleton, Wisconsin


The Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Essential Functions

  • Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.

  • Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot

  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses

  • Writes complete sales orders and processes paperwork in accordance with dealership policies

  • Supports follow-up system that encourages repeat business and contributes to customer satisfaction

  • Conducts business in an ethical and professional manner

  • Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects

  • Follows dealership procedure to obtain proper identification from customer prior to test drive

  • Follows dealership sales processes as directed by Sales Management.

  • Demonstrates new vehicles and offers test drives to all prospects

  • Exhibits a high level of commitment to customer satisfaction

  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers

  • Prepares sold vehicles for customer delivery prior to customer arrival

  • Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork

  • Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department

  • Schedules first service appointment

  • Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met

  • Maintains a professional business appearance

  • Knows and understands the federal, state and local requirements which govern the company's business

  • Greets customers promptly and is polite and friendly

  • Consistently follows the outlined sales process

  • Conducts telephone transactions courteously and promptly

  • Utilizes dealership sales control (confirm CRM/DSM) system

  • Directs customers to product information resources, including those available on the Internet

  • Attends product and sales training courses as determined by sales management and manufacturer

  • Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies

  • Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average

  • Moves and arranges display vehicles on showroom and on lot as directed by management

  • Ensures that the work areas and customer waiting area are kept clean

  • Follows all attendance and punctuality standards with adherences to timekeeping standards

  • Follows the Code of Business Ethics and Conduct

  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Attends pertinent training on request

  • Assists with organizing and attends special events held at dealership or in the community

  • Attends company meetings as required

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 11854

Type: Full-time

Dealership: Lexus of Madison

Location Address: 8000 Airport Road