BDC Supervisor

Land Rover Paramus, a Penske Automotive Group dealership, is looking for an experienced BDC Supervisor to join our team and help deliver extraordinary customer experiences.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service BDC Manager oversees the performance of the call center representatives who perform a wide range of inbound and outbound telephone and digital media activities.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey, from generating appointments to conducting follow-up surveys.

• Excellence: Provide an unparalleled level of expertise to help customers including comprehensive knowledge of available products and services.

• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

• Leadership: Ensure call center representatives are motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 25379

Position Code: 712213

Type: Full-time

Dealership: Land Rover Paramus

Location Address: 405 Route 17 South