Customer Service Representative
Toyota of Pharr, a part of Penske Automotive Grou p, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside the service department to ensure overall customer satisfaction and increase traffic to the department.
WHAT WE HAVE TO OFFER
Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
A values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Experience handling high volume of outbound calls.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Exceptional attention to detail.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
Excellence: Provide an unparalleled level oftechnical expertise to help customers with comprehensive knowledge of available products and services.
Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Req Number: 26144
Position Code: 782801
Dealership: Toyota of Pharr
Location Address: 1625 West US Expressway 83