Penske Automotive Customer Service Representative - Arizona Management Company in Phoenix, Arizona
We are currently seeking a Call Center Service Concierge to join our Team!
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
Enjoy working in a fast paced customer oriented environment
Greet and interact with customers on the phone in a friendly and professional manner
Assist in guest requests to schedule service appointments accurately and as stated by customer or service personnel, answer questions, offer value of doing business.
Assist service customer with their needs and if not able to do so, transfer guest to service center or take a message
Stay abreast of service policies (loaner vehicles, weekly/monthly specials, roadside assistance, hours, location/directions, etc.)
Detail oriented and excels in a fast-paced, results driven environment
Previous automotive experience preferred/not required
Professional and friendly phone skills (use of preferred terminology and scripts)
Ability to work a flexible schedule
Ability to multi-task
Self-motivated enthusiastic presence in a team environment
Professional appearance and work ethic
Medical, Dental and Vision
401(k) with company match
Career Development Programs
National growth opportunities
Vacation/Sick & Holiday Benefits
Penske Automotive Group , headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.
Req Number: 13262
Dealership: Arizona Management Company
Location Address: 7015 East Chauncey Lane
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.