Penske Automotive Customer Service Representative - Arizona Management Company in Phoenix, Arizona

We are currently seeking a Call Center Service Concierge to join our Team!

WHY WORK FOR US?

We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.

RESPONSIBILITIES:

Enjoy working in a fast paced customer oriented environment

Greet and interact with customers on the phone in a friendly and professional manner

Assist in guest requests to schedule service appointments accurately and as stated by customer or service personnel, answer questions, offer value of doing business

Assist service customer with their needs and if not able to do so, transfer guest to service center or take a message

Stay abreast of service policies (loaner vehicles, weekly/monthly specials, roadside assistance, hours, location/directions, etc.)

QUALIFICATIONS:

Detail oriented and excels in a fast-paced, results driven environment

Previous automotive experience preferred/not required

Professional and friendly phone skills (use of preferred terminology and scripts)

Ability to work a flexible schedule

Ability to multi-task

Self-motivated enthusiastic presence in a team environment

Professional appearance and work ethic

WE OFFER:

  • Competitive Compensation

  • Medical, Dental and Vision

  • 401(k) with company match

  • Superior Training

  • Career Development Programs

  • Organizational Stability

  • National growth opportunities

  • Vacation/Sick & Holiday Benefits

Penske Automotive Group , headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

Apply online at www.pagjobs.com at http://www.pagjobs.com/

*MSJA

Req Number: 4864

Type: Full-time

Dealership: Arizona Management Company

Location Address: 7015 East Chauncey Lane