Operations Performance Specialist

Job Details

Join The Western Region Operations Performance Team as an Operations Performance Specialist -- supporting our Sales and Service Performance Managers and 65 automotive dealerships.

Operations Performance Specialist

The ideal candidate for this early to intermediate career opportunity will be seeking a growth opportunity in automotive operations, training, consulting, and systems/process performance.

In this role, you'll conduct in-depth analysis of sales and service performance metrics, identify opportunities for process improvements, and execute actionable items.

Key Responsibilities

Training & Business Consulting

• Train team members on system usage and best practices

• Support initiatives that directly impact sales and service performance and retention

Process Improvement & Optimization

• Support process initiatives and identify opportunities for operational efficiencies

• Own special projects that drive organizational growth and efficiency

Performance Analysis & Reporting

• Support analysis of metrics and data to identify trends and strategic opportunities

• Own the creation and delivery of required performance reports to leadership

Data Management & Systems Support

• Ensure data integrity and accuracy across CRM and CDP systems

• Support implementation of new tools and technologies across the organization

• Support system integrations and automation implementations

Required Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Economics, Finance, or related field - preferred

• 0-2 years of relevant experience in dealership operations, business operations, analytics, or training/consulting

• Strong performance with relevancy to statistics, business analysis, or operations

Technical Skills

• Proficiency in Microsoft Excel, PowerPoint, and data analysis tools

• Experience with data visualization platforms (Tableau, Power BI, or similar)

• Working knowledge of CRM systems

• Understanding of dealership processes, methodologies, and performance metrics

• Familiarity with business intelligence and reporting tools

Core Competencies

• Leadership mindset with strong interpersonal and relationship-building skills

• Strong analytical and critical thinking skills with ability to translate data into actionable insights

• Excellent attention to detail and commitment to data accuracy and integrity

• Outstanding written and verbal communication skills with ability to present to executives

• Proven ability to work independently and manage multiple complex projects simultaneously

• Adaptability and continuous learning orientation in a fast-paced, evolving environment

• Problem-solving approach with focus on innovative solutions and process improvements

Req Number: 33181

Position Code: 782807

Type: Full-time

Dealership: Arizona Management Company

Location Address: 7015 East Chauncey Lane