Bilingual Call Center Representative

Texas Management Company
Round Rock, TX

Job Details

Penske Automotive Group is looking for Bilingual Call Center Representative to join our team and help deliver extraordinary customer experiences.

Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Call Center Agent at Penske Automotive Group.

Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.


  • Dynamic Work Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.

  • Competitive Compensation: Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.

  • Comprehensive Training: We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.


  • Answering customer inquiries via phone and taking detailed messages

  • Utilizing email communication & chats

  • Providing excellent customer service

  • Addressing customer inquiries, resolving issues, and ensuring a positive customer experience

  • Maintaining accurate and detailed customer databases

  • Collaborating with other team members to achieve customer satisfaction goals


  • High School Diploma

  • Fluent in both English and Spanish

  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced, team-oriented environment

  • Experience in a Call Center or customer service environment preferred but not required

  • Genuine interest in providing an exceptional customer experience


Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 27508

Position Code: 712802

Type: Full-time

Dealership: Texas Management Company

Location Address: 2301 North Interstate 35


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EEO Statement: The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Accommodation: We endeavor to make this site and our application process accessible to all applicants. If you are an applicant with a disability and would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email or call us at (800) 355-0137. General inquiries should be directed to the location applied to.

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