Penske Automotive Call Center Sales Supervisor - Lexus San Diego in San Diego, California
The BDC Supervisor is responsible for supervising the work of the BDC Representatives who perform a wide range of inbound and outbound telephone and digital media activities.
Directs and schedules the work of the BDC Representatives
Monitors daily productivity reports and corresponding payroll record
Coordinates with all areas of dealership to support marketing and customer service programs
Acts as a player/coach, required to perform the duties of the BDC Representatives as required to ensure departmental goals are met
Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs
Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections
Ensures that each BDC Representative makes a minimum number of calls per day
Provides training to BDC Representatives on varies inbound and outbound programs
Respond to inbound internet leads by phone, text message, and email
Schedules sales appointments
Confirms all sales appointments
Reschedules missed sales appointments
Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
Assists with answering customer inquiries and problems by routing customer to the contact and or department
Conducts telephone and in-person transactions courteously and promptly
Understands the terminology of the automobile business and keep abreast of technology changes
Understands the manufactures requirements and policies for assigned brands
Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed.
Understands and follows work rules and procedures
Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Works evenings, weekends and holidays as required
Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 12122
Dealership: Lexus San Diego
Location Address: 4970 Kearny Mesa Rd.