Customer Service Representative

Kearny Mesa Toyota, part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative assists in the overall satisfaction of our customers. This position is responsible for making inbound and outbound calls and communicating with customers in person, via phone, text, and email as necessary.

Pay for this position is $18.50/hour.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

ESSENTIAL FUNCTIONS

• Devotes themselves to ensuring satisfaction to customers

• Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assists with answering customer inquiries and problems by routing them to the appropriate contact and or department

• Assists service customers during the morning service rush, when possible

• Conducts telephone and in-person transactions courteously and promptly

• Respond to inbound appointment inquiries by phone, text message, and email

• Reschedules missed appointments

• Book appointments based on maintenance schedule in accordance with company policies and manufacturers specifications

• Assists with answering customer inquiries and problems by routing them to the contact and or service department

• Understand the terminology of the automobile business and keep abreast of technology changes in the product

• Assists warranty clerk in maintaining the factory and extended warranty schedules -- payable and receivable

• Follows all attendance and punctuality standards with adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break, or departure from work for personal reasons

• Follows the Company Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows lawful directions from Supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Maintains a professional appearance in accordance with company policy

• Attends pertinent training and stays current with the service department concerns and service processes

• Attends company meetings as required

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Pay for this position is $18.50/hour.

Req Number: 25958

Position Code: 782801

Type: Full-time

Dealership: Kearny Mesa Toyota

Location Address: 4910 Kearny Mesa Rd.