Department Administrator

Penske Automotive Collision Center, located in San Diego, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers.

As the Department Administrator, you will play a vital role in our automotive glass department by providing administrative support and exceptional customer service. You will be responsible for efficiently managing appointments, coordinating with customers and technicians, handling inquiries, and ensuring a smooth workflow in the automotive glass department.

Pay for this position is $19.00 per hour.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT YOU CAN BRING TO THE TABLE

• Customer Interaction: Engage with customers to understand their automotive glass needs and provide relevant information and solutions. Schedule appointments, coordinate service timelines, and communicate service updates to customers.

• Administrative Support: Maintain accurate and organized records of customer information, service requests, and appointments. Handle paperwork and documentation related to automotive glass repairs, replacements, and billing.

• Coordination: Liaise between customers and automotive glass technicians to ensure efficient workflow and timely completion of services. Collaborate with the procurement team to ensure the availability of necessary automotive glass products and materials.

• Customer Education: Educate customers on automotive glass options, safety measures, and maintenance tips to enhance their understanding and satisfaction.

• Technical Assistance: Provide basic technical information to customers regarding automotive glass repair and replacement processes.

POSITION QUALIFICATIONS

• High school diploma or equivalent

• Prior experience in customer service or administrative roles is preferred

• Strong communication and interpersonal skills

• Excellent organizational abilities and attention to detail

• Basic knowledge of automotive glass products and services is a plus

• Proficiency in computer applications such as MS Office Suite and CRM systems

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Pay for this position is $19.00/hour

Req Number: 26282

Position Code: 782801

Type: Full-time

Dealership: Penske Collision Center - San Diego

Location Address: 7860 Balboa Avenue