Penske Automotive Receptionist - Kearny Mesa Toyota in San Diego, California
The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.
Answers multi line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner
Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance and furnishings general information to internal and external callers
Offers to take message or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available
Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived
Obtains and records demographic information about each customer, using dealership sales control system
Hands out brochures and other information to visitors to dealership
Answers basic customer inquiries and refers more complex inquires to the appropriate person
Greets customers in the service department during morning rush hour and obtains basic customer information
Serves as clerical and administrative back-up
Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 10390
Dealership: Kearny Mesa Toyota
Location Address: 4910 Kearny Mesa Rd.