Penske Automotive

Job Information

Penske Automotive Dispatcher - Crevier Bmw in Santa Ana, California


The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Essential Functions

  • Implements and maintains an effective dispatch system

  • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

  • Prioritizes and controls all comebacks to ensure proper and prompt attention

  • Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation

  • Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer

  • Maintains timely and professional contact with service customers

  • Maintains an organized and up-to-date repair log

  • Prepares estimates when required

  • Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly

  • Opens and closes repair orders

  • Checks customer credit status

  • Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed

  • Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment

  • Advises parts manager and service manager of repetitive shortage so that corrective action can be taken

  • Maintains high customer satisfaction ratings

  • Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

  • Ensures that technicians follow warranty material disposition procedures

  • Communicates job status with the next shift supervisor

  • Schedules maintenance for service department vehicles and equipment

  • Follows all attendance and punctuality standards with adherences to timekeeping standards

  • Follows the Company Code of Business Ethics and Conduct

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors

  • Maintains a professional appearance for self and subordinates in accordance with company policy

  • Attends pertinent training on request

  • Attends company meetings as required

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 12125

Type: Full-time

Dealership: Crevier BMW

Location Address: 1500 Auto Mall Drive