Penske Automotive Internal Advisor - Audi South Coast in Santa Ana, California
Internal Advisor (Product Specialist) advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information.
Records all showroom traffic including but not limited to the name, email, and phone number of customer
Greets each customer promptly upon arrival at dealership with required greeting per company policy
Knows the current vehicle inventory and location in the dealership
Understands and can convey to customer the functionality, features and benefits of each vehicles in current inventory and/or available from the manufacturer.
Knows the most current vehicle market conditions and incentive programs and can advise customers on incentive programs
Is familiar with the appraisal process and recommends the appraisal process as appropriate to the customer
Provides customers opportunity for test drives while customer's own vehicle is in the service drive
Ensures that the work areas is kept clean and in accordance with company policy and safe working conditions
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements.
Maintains a professional appearance for self in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Participates in community activities and special with product knowledge and informational sessions
Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 5558
Dealership: Audi South Coast
Location Address: 1425 Auto Mall Drive