Penske Automotive Loaner/Rental Agent - Crevier Bmw in Santa Ana, California
The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.
Ensures that loaner vehicles are checked out and returned according to company and third party policies
Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
Documents any required maintenance for returned vehicles and arrange for such work
Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
Greets customers in a friendly and professional manner
Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
Files documentation with insurance or state or federal agency and in accordance with company policies
Assists in maintaining inventory to satisfy customer requests
Completes required reports daily, weekly, monthly and on request
Establishes and maintains good working relationships with other departments
Understands, keeps abreast of, and complies with regulations that impact the company's business
Operates all tools and equipment in a safe manner
Uses proper eye, hand, and body protection when using products that require protection
Understands and follows work rules and procedures
Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required.
Works evenings, weekends and holidays as required
Maintains a professional appearance and a neat work area in accordance with company policy
Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 9906
Dealership: Crevier BMW
Location Address: 1500 Auto Mall Drive