Penske Automotive Careers

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Loaner/Rental Supervisor | Penske Automotive - Career Opportunities

Job Information

Penske Automotive Loaner/Rental Supervisor in Santa Ana, California

Summary/Objective

The Loaner/Rental Supervisor directs the activities of the loaner/rental agents to ensure that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.

Essential Functions

  • Directs and schedules the work of all loaner/rental agents

  • Monitors daily productivity reports and corresponding payroll record

  • Effectively manages the utilization of all loaner and rental vehicles to ensure that all loaner/ rental vehicles are properly maintained and appropriate inventory is available to satisfy customer requests

  • Ensures that loaner vehicles are checked out and returned according to company and third party policies

  • Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls

  • Ensures that all documentation is filed with insurance or appropriate state or federal agency and in accordance with company policies

  • Completes reports on fleet utilization, including but not limited to length of agreement, brand averages for length of loan, traffic and toll violations, condition of returned vehicles, time to service returned vehicles

  • Completes required reports daily, weekly, monthly and on request

  • Establishes and maintains good working relationships with other departments

  • Monitors progress and completion of documentation and paperwork by loaner/rental agents

  • Understands, keeps abreast of, and complies with regulations that impact the company's business

  • Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and sends employees to appropriate training as needed.

  • Keeps abreast of new equipment and tools available and recommends purchases

  • Drives vehicles to and from showroom, exterior vehicle display areas, service as needed

  • Greets customers in a friendly and professional manner

  • Operates all tools and equipment in a safe manner

  • Uses proper eye, hand, and body protection when using products that require protection

  • Understands and follows work rules and procedures

  • Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks

  • Follows lawful directions from supervisors

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Attends company meetings as required

  • Works evenings, weekends and holidays as required

  • Maintains a professional appearance and a neat work area in accordance with company policy

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 21268

Position Code: 762204

Type: Full-time

Dealership: Crevier BMW

Location Address: 1500 Auto Mall Drive

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.