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Summary/Objective
Service Billing plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Functions
Implements and maintains an effective dispatch system
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Prioritizes and controls all comebacks to ensure proper and prompt attention
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
Maintains timely and professional contact with service customers
Maintains an organized and up-to-date repair log
Prepares estimates when required
Reviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly
Opens and closes repair orders
Checks customer credit status
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as needed
Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
Advises Parts Manager and Service Manager of repetitive shortage so that corrective action can be taken
Maintains high customer satisfaction ratings
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Ensures that Technicians follow warranty material disposition procedures
Communicates job status with the next shift supervisor
Schedules maintenance for service department vehicles and equipment
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Upholds the company's non-disclosure and confidentiality policies and agreements
Understands and follow all work rules and procedures and follows lawful directions from supervisors
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 21730
Position Code: 742802
Type: Full-time
Dealership: Mercedes-Benz of Tysons Corner
Location Address: 8545 Leesburg Pike
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
