Bilingual Call Center Representative

Florida Management Company
West Palm Beach, FL

Job Details

Penske Automotive Group is seeking enthusiastic individuals who are bilingual in Spanish to join our Business Development Center and contribute to providing exceptional customer experiences.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Bilingual Call Center Representative, you will promptly, professionally and courteously help connect customers with our service team and arrange for valuable service appointments in a call center environment.

WHAT WE HAVE TO OFFER

  • Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

  • Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

  • Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

  • Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

  • Bilingual in Spanish and English is required.

  • Genuine interest in providing an exceptional customer experience.

  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

  • Excellent communication, interpersonal and organizational skills.

  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

  • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

  • Commitment: Ensure our customers have a world-class experience at every step along their service journey, from generating appointments to conducting follow-up surveys.

  • Excellence: Provide an unparalleled level of expertise to help customers find what they're looking for, including comprehensive knowledge of available products and services.

  • Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 27313

Position Code: 712802

Type: Full-time

Dealership: Florida Management Company

Location Address: 2835 Ranch House Rd

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EEO Statement: The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.


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