Culture
at
Penske Automotive
Our mission is to deliver excellence to our customers, value to our stakeholders, and opportunity to our team members everywhere we operate.
Distinctly Diverse
Exceeding expectations is our guiding principle and is embedded within our culture. We work as a team so that when any one of us succeeds, we are all in the winner’s circle together.
Values
Exceed
Exceed
Provide a superior customer experience that exceeds expectations and establishes trust and loyalty through honesty, transparency, and accountability
Excel
Excel
Deliver long-term value for our stakeholders through continuous improvement, organic growth, strategic acquisitions and increasing profitability
Encourage
Encourage
Provide opportunities for team members to succeed in our organization by cultivating talent and rewarding achievement
Our Strategy
Expand Digitally
We are focused on executing a comprehensive omnichannel digital strategy with emphasis on customization, personalization, and creating a connection with our customers. We endeavor to build and optimize our presence across all digital platforms and deliver a seamless, convenient, and transparent experience that gives customers the ability to purchase, sell or schedule service for their vehicles on their terms.
Diversification
Penske Automotive Group has operations across four continents and nine countries.
We benefit from a diversified revenue and gross profit mix in our automotive retail and commercial truck dealerships (new vehicles, used vehicles, finance and insurance, service, and parts), our joint venture investments and a 28.9% ownership of Penske Transportation Solutions.
Outstanding Brands, Premium Facilities
We offer outstanding brands and invest in premium facilities which we believe will result in superior customer service and repeat and referral business.
Customer Satisfaction
Maintaining high levels of superior customer service is key to our business model. We strive to deliver a positive, valuable experience at every touchpoint to ensure the highest level of customer satisfaction. By offering outstanding brands in premium facilities, “one-stop” shopping convenience in our aggregated facilities, and a well-trained and knowledgeable staff, we aim to forge lasting relationships with our customers throughout their entire ownership journey.
Focus on Growth
We operate in the highly fragmented automotive retail and commercial truck dealership markets and believe there are attractive opportunities to grow our business, both organically and through acquisition.
Human Capital
Our team members are our greatest asset and an integral component of our growth and valuation creation strategy. We understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members and helps to foster long-term growth for our business.
Engaging Our Workforce
Employee engagement is a key component to our success. Our annual employee survey asks team members to help us understand areas of success, and to identify opportunities for improvement. We take this feedback seriously and share the results of our surveys with our local, area, regional, and executive management teams.
Leadership Training Program
Offered in the U.S. through the National Automobile Dealers Association (NADA), we have graduated more than 330 individuals, many of whom hold leadership positions within Penske Automotive Group.
U.S. Cox Leadership Academy
The U.S. Cox Leadership Academy is a program that helps grow the skills and business acumen needed to successfully fulfill the role of a senior leadership team member or enterprise leader. More than 100 managers attended the virtual leadership program.
Serving Our Communities
An important aspect of our culture is to be a leader within our communities. We encourage our dealerships to support their local communities and philanthropic organizations. Our dealerships invest locally by providing job opportunities and supporting local supply chains. Beyond this, our team members raise money, donate their own dollars, and spend hours volunteering. Their efforts are making a difference at hospitals, animal rescue organizations, school districts, homeless shelters, food banks, and many other philanthropic institutions.
Environmental Sustainability
Focusing on a robust environmental management strategy provides benefits to our team members, customers, suppliers, shareholders, and the community. Our commitment to operating sustainably is outlined in our Environmental Policy.
Engaging Our Workforce
Employee engagement is a key component to our success. Our annual employee survey asks team members to help us understand areas of success, and to identify opportunities for improvement. We take this feedback seriously and share the results of our surveys with our local, area, regional, and executive management teams.
Leadership Training Program
Offered in the U.S. through the National Automobile Dealers Association (NADA), we have graduated more than 330 individuals, many of whom hold leadership positions within Penske Automotive Group.
U.S. Cox Leadership Academy
The U.S. Cox Leadership Academy is a program that helps grow the skills and business acumen needed to successfully fulfill the role of a senior leadership team member or enterprise leader. More than 100 managers attended the virtual leadership program.
Serving Our Communities
An important aspect of our culture is to be a leader within our communities. We encourage our dealerships to support their local communities and philanthropic organizations. Our dealerships invest locally by providing job opportunities and supporting local supply chains. Beyond this, our team members raise money, donate their own dollars, and spend hours volunteering. Their efforts are making a difference at hospitals, animal rescue organizations, school districts, homeless shelters, food banks, and many other philanthropic institutions.
Environmental Sustainability
Focusing on a robust environmental management strategy provides benefits to our team members, customers, suppliers, shareholders, and the community. Our commitment to operating sustainably is outlined in our Environmental Policy.
Engaging Our Workforce
Employee engagement is a key component to our success. Our annual employee survey asks team members to help us understand areas of success, and to identify opportunities for improvement. We take this feedback seriously and share the results of our surveys with our local, area, regional, and executive management teams.
Leadership Training Program
Offered in the U.S. through the National Automobile Dealers Association (NADA), we have graduated more than 330 individuals, many of whom hold leadership positions within Penske Automotive Group.
U.S. Cox Leadership Academy
The U.S. Cox Leadership Academy is a program that helps grow the skills and business acumen needed to successfully fulfill the role of a senior leadership team member or enterprise leader. More than 100 managers attended the virtual leadership program.
Serving Our Communities
An important aspect of our culture is to be a leader within our communities. We encourage our dealerships to support their local communities and philanthropic organizations. Our dealerships invest locally by providing job opportunities and supporting local supply chains. Beyond this, our team members raise money, donate their own dollars, and spend hours volunteering. Their efforts are making a difference at hospitals, animal rescue organizations, school districts, homeless shelters, food banks, and many other philanthropic institutions.
Environmental Sustainability
Focusing on a robust environmental management strategy provides benefits to our team members, customers, suppliers, shareholders, and the community. Our commitment to operating sustainably is outlined in our Environmental Policy.
