Our mission is to deliver excellence to our customers, value to our stakeholders, and opportunity to our team members everywhere we operate.
Exceeding expectations is our guiding principle and is embedded within our culture. We work as a team so that when any one of us succeeds, we are all in the winner’s circle together.
Provide a superior customer experience that exceeds expectations and establishes trust and loyalty through honesty, transparency, and accountability
Deliver long-term value for our stakeholders through continuous improvement, organic growth, strategic acquisitions and increasing profitability
Provide opportunities for team members to succeed in our organization by cultivating talent and rewarding achievement
We are focused on executing a comprehensive omnichannel digital strategy with emphasis on customization, personalization, and creating a connection with our customers. We endeavor to build and optimize our presence across all digital platforms and deliver a seamless, convenient, and transparent experience that gives customers the ability to purchase, sell or schedule service for their vehicles on their terms.
Penske Automotive Group has operations across four continents and nine countries.
We benefit from a diversified revenue and gross profit mix in our automotive retail and commercial truck dealerships (new vehicles, used vehicles, finance and insurance, service, and parts), our joint venture investments and a 28.9% ownership of Penske Transportation Solutions.
Outstanding Brands, Premium Facilities
We offer outstanding brands and invest in premium facilities which we believe will result in superior customer service and repeat and referral business.
Maintaining high levels of superior customer service is key to our business model. We strive to deliver a positive, valuable experience at every touchpoint to ensure the highest level of customer satisfaction. By offering outstanding brands in premium facilities, “one-stop” shopping convenience in our aggregated facilities, and a well-trained and knowledgeable staff, we aim to forge lasting relationships with our customers throughout their entire ownership journey.
Focus on Growth
We operate in the highly fragmented automotive retail and commercial truck dealership markets and believe there are attractive opportunities to grow our business, both organically and through acquisition.
Our team members are our greatest asset and an integral component of our growth and valuation creation strategy. We understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members and helps to foster long-term growth for our business.
Engaging Our Workforce
Employee engagement is a key component to our success. Our annual employee survey asks team members to help us understand areas of success, and to identify opportunities for improvement. We take this feedback seriously and share the results of our surveys with our local, area, regional, and executive management teams.